Shipping policy

When will my order ship?

Orders will be processed within 7 business days and shipped within 1-3 business days. You will receive a confirmation email with updated tracking information once completed. Please make sure you check your spam folder, if you have NOT received correspondence please reach out to us at : ThelzBoutique1982@gmail.com

How long will it take to receive my order?

It depends on USPS, weather or holidays. Please note once item has shipped and you receive your tracking Thelz Boutique is no longer responsible for your item at this point. Any shipping issues must be directed to the shipping carrier. USPS normal time frame from receipt of package is 3 -5 days. USPS does not deliver on Sundays or holidays..

My Package Says Delivered But I Didn't Get It, What Do I Do?

If your package is lost or stolen please have access to your tracking number and contact customer service at

USPS

1-800-275-8777

When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).

File a claim online: https://www.usps.com/help/claims.htm

FEDEX

1 (800) 463-3339

Packages that are damaged or have missing contents must be reported within 60 calendar days from the delivery date. Call 1.800. GoFedEx 1.800. 463.3339 and request a FedEx Ground^®

^{File a claim online: https://www.fedex.com/en-us/customer-support/claims.html}

^UPS

^{1 (800) 742-5877}

^{How to Speak to a Live Person: Call 1-800-234-1121 and you will get an automated voice system. Press 0, press 0, you will be placed on hold to wait for the next available customer service agent.}

^{File an online claim: https://www.ups.com/us/en/help-center/claims-support.page}